GhanaFact WhatsApp Chatbot Policy for Combating Mis/disinformation
1. Purpose and Goals
- Our WhatsApp Chatbot is here to assist you in fact-checking and identifying mis/disinformation. At GhanaFact, we empower you with accurate, verified information to help combat false claims and support communities across Ghana.
- We aim to make fact-checking accessible and easy to use, ensuring you have the right tools to protect yourself and others from the spread of mis/disinformation.
2. How You Can Use the Chatbot
- The Chatbot is your go-to tool for fact-checking claims related to public issues, including health, politics, social concerns, and current events.
- It’s not designed for resolving personal disputes or issues that aren’t of public concern. If it’s mis/disinformation affecting the public, we’re here to help.
3. Your Privacy Matters
- We value your privacy. You can submit claims anonymously, and we’ll keep your personal information confidential unless you choose to share it.
- Any information you provide will only be used to investigate claims and enhance our fact-checking services. We are dedicated to keeping your data secure.
4. What You Can Expect from the Chatbot
- The Chatbot helps you submit claims, receive updates on mis/disinformation, and access fact-checked information.
- We stay focused on fact-checking. If your request falls outside of fact-checking (like customer service unrelated to mis/disinformation), we’ll let you know.
- Please keep interactions respectful. Refrain from submitting content that is offensive or threatening. We aim to create a safe, constructive space for everyone.
5. How We Fact-Check Your Claims
- We prioritize claims that are widely circulated or have a significant impact on public health, safety, or democratic processes.
- While we strive to investigate all submissions, some claims may not be fact-checked due to resource limitations. We will always be transparent about our processes.
6. Our Response to Mis/disinformation
- Once we verify a claim, we’ll provide you with accurate information, the sources used, and the context needed to understand the facts.
- If we’re still investigating, we’ll inform you that further time is required rather than providing incomplete information.
7. Our Ethical Guidelines
- We conduct fact-checks with integrity, prioritizing accuracy, transparency, and impartiality. We are committed to remaining non-partisan and respecting diverse perspectives while focusing strictly on the facts.
- We are open about our sources and verification processes, so you know exactly how we reached our conclusions.
8. Limitations and Liability
- Our Chatbot provides information for general purposes and does not constitute legal or professional advice. We encourage you to use it as a reliable resource to stay informed, not as the sole basis for important decisions.
- GhanaFact will not be liable for actions taken based on Chatbot responses, especially when a claim is still under investigation.
9. Helping Us Improve
- We value your feedback on how the Chatbot is working and how we can improve its performance.
- We regularly monitor user experiences and make updates to ensure the Chatbot remains effective in combating misinformation.
10. Connecting with Us
- If you have suggestions, encounter any issues, or want to learn more about how we fact-check, reach out through the Chatbot. We’re here to respond and improve your experience through our other channels – email, tipline etc.
At GhanaFact, our mission is to ensure that you have the information needed to make informed decisions and protect your community from mis/disinformation. Your participation helps us build a more informed and resilient Ghana. Together, we can create a world where facts truly matter.
